Returns, Refund & Warranty Policy

At Classic Fans & Blinds, we are committed to supplying quality products and excellent customer service. Please read the following Returns, Refund & Warranty Policy carefully before making a purchase.

Returns

Return Period

Eligible products may be returned within 7 days of delivery.

To qualify for a return, products must be unused, uninstalled, unopened and returned in their original packaging with all supplied accessories and documentation.

Change of Mind Returns

If you wish to return a product because you have changed your mind:

  • Returns must be requested within 7 days of delivery.
  • Products must be unused, unopened and in their original packaging.
  • A 20% handling/restocking fee will apply.
  • The customer is responsible for all return shipping costs.

Opened or Installed Products

Products that have been opened, installed, used, modified or damaged through incorrect installation, misuse, abuse or normal wear and tear cannot be returned unless a manufacturing defect is confirmed following inspection.

Custom-Made Products

Blinds, cladding and all custom-made or specially manufactured products are produced to your specifications.

These products cannot be returned or refunded unless they are incorrectly manufactured or confirmed to be defective.

Please ensure all measurements, colours and product selections are correct before confirming your order.

Faulty Products

If you believe a product is faulty:

  1. Contact Classic Fans & Blinds as soon as possible.
  2. Return the product for inspection.
  3. The product will be assessed to determine whether the fault is covered under warranty.

No replacement product will be dispatched before the returned product has been inspected.

If a manufacturing defect is confirmed:

  • The product will be repaired, replaced or refunded where applicable.
  • Reasonable return courier costs paid by the customer will be refunded.

Warranty Conditions

All warranty claims are subject to the following conditions:

  • Warranty will only be honoured if the product has been installed by a qualified electrician.
  • All warranty claims must be accompanied by a valid Certificate of Compliance (COC) and the electrician’s installation invoice.
  • Products not installed in accordance with the manufacturer’s instructions or applicable electrical regulations will not qualify for warranty.
  • Classic Fans & Blinds does not provide any warranty on remote controls, remote receivers or remote control kits. These electronic components are specifically excluded from warranty coverage.
  • If a product was not installed by Classic Fans & Blinds and an on-site inspection is requested, a R850 call-out fee will apply. This fee is payable in advance and will be fully refunded if the inspection confirms a manufacturing defect covered under warranty.
  • No warranty is provided on repair work carried out by Classic Fans & Blinds unless otherwise agreed in writing.
  • Bulbs, batteries and normal wear-and-tear items are not covered under warranty.

Refunds

Approved refunds will be processed using the original payment method wherever possible.

Refunds are issued only after the returned product has been inspected and approved.

Handling fees, installation charges and delivery charges are non-refundable unless a manufacturing defect has been confirmed or where required under the South African Consumer Protection Act.

Return Shipping

For returns resulting from:

  • Change of mind
  • Incorrect product ordered
  • Incorrect colour selected
  • Incorrect size ordered
  • Customer ordering error

The customer is responsible for all return shipping costs.

Where a manufacturing defect has been confirmed by Classic Fans & Blinds, reasonable return courier costs will be refunded to the customer.

Non-Returnable Products

The following products cannot be returned unless confirmed to be defective:

  • Installed ceiling fans
  • Installed blinds
  • Opened electrical products
  • Custom-made blinds
  • Custom-made cladding
  • Products damaged through incorrect installation
  • Products damaged through misuse or abuse
  • Remote controls
  • Remote receivers
  • Remote control kits

Consumer Rights

Nothing contained in this Returns, Refund & Warranty Policy limits or excludes any rights afforded to consumers under the South African Consumer Protection Act (CPA).

Contact Us

Classic Fans & Blinds

Website: https://classicfansblinds.co.za

Email: classicfansandblinds@gmail.com

Phone & WhatsApp: +27 78 032 2192

If you have any questions regarding returns, refunds or warranty claims, please contact us before returning any product.